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How We Protect Your Personal Data

At 33malaysia, your personal data is handled with care and purpose — we collect only what we need to run your account, process your payments via Touch 'n…

Data collected only for account useLocal payment privacy — Touch 'n Go, GrabPay, BoostYour right to access and correct your dataNo data sold to third partiesContact us to request data deletion
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33malaysia How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how we hold your data, want to correct something on your account, or wish to request that we delete your personal information, our privacy team is available through the channels below. We aim to respond to all data-related requests within five working days.

Team online

Live Chat

Start a live chat session from your account dashboard any time you have a privacy question. Our agents can log your request and escalate to the privacy team if a detailed review is needed.

Email Privacy Team

Send your data access, correction or deletion request to our dedicated privacy email address. Include your registered account name so we can locate your records promptly and respond within five working days.

In-Account Request Form

Log in, go to Account Settings, and use the Privacy Request form to submit a structured request. This route creates an automatic reference number so you can track the status of your submission.

HOW WE HANDLE YOUR DATA

Our Data Practices at 33malaysia

We apply consistent data-handling standards across every part of the platform — from the moment you open an account through to how long we retain your records after you close it.

Data Collection

We collect your name, contact details, date of birth and payment references when you register. During your sessions, we also record device type, IP address and in-app navigation patterns to keep your account secure and functioning correctly.

Cookie Use

Our site uses strictly necessary cookies to maintain your login session, plus optional analytics cookies that you can decline. No advertising cookies are placed without your consent, and you can update your cookie preferences from the settings menu at any time.

Account Security

Passwords are stored as salted hashes and never in plain text. Two-factor authentication is available for your account and we recommend enabling it. Suspicious login attempts trigger an automatic alert to your registered email address.

Data Retention

We keep active account data for as long as your account is open. Once you close your account, transaction and identity records are held for the period required under applicable Malaysian regulations, after which they are securely deleted from our systems.

Your Rights

You have the right to access a copy of the personal data we hold about you, to correct inaccurate details, and to request deletion where no legal retention obligation applies. Submit any of these requests through the In-Account Privacy Request form or by emailing our privacy team.

Third-Party Sharing

We share your data only with payment processors — including Touch 'n Go, GrabPay, Boost dan FPX — and with identity-verification partners required for account compliance. We do not sell your data, and no sharing happens for marketing purposes.

What You Want to Know About Our Privacy Policy

Below are the questions we receive most often about how 33malaysia handles personal data. If your question is not covered here, use the In-Account Privacy Request form or reach out via live chat.

We collect your full name, email address, phone number, date of birth and a form of identity document for verification. Payment references from Touch 'n Go, GrabPay, Boost dan FPX are also recorded against your account for transaction history.

Log in, go to Account Settings, and submit a Data Access Request through the Privacy Request form. We will compile your data and send it to your registered email address within five working days of receiving your request.

Yes. Submit a deletion request via the In-Account Privacy Request form or email our privacy team. We will delete your data unless a legal retention obligation requires us to keep specific records, such as transaction history under Malaysian financial regulations.

No. We do not sell or share your personal information with advertisers or marketing networks. Data is shared only with payment processors and identity-verification partners strictly necessary to operate your account and process withdrawals.

After account closure, we retain transaction and identity records for the period required under applicable Malaysian regulations. Once that obligation period expires, records are permanently deleted from our systems and backup storage.

Payment references are stored in encrypted form and accessible only to authorised systems for processing transactions. Full card or wallet credentials are never stored on our servers — those remain within the respective payment provider's own secure environment.

Minor corrections such as phone number or email can be changed directly in Account Settings. For identity document updates or name corrections, contact our privacy team via live chat or email with supporting documentation and we will process the change promptly.

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